Common issues and resolutions for Dynamics 365 for phones and tablets

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Mistake: On iOS 14, canvas embedding, Ability BI dashboards or iframes relying on cookies practise non work.

Go to the iOS settings page related to the mobile app, and enable Allow Cross-Website Tracking.

Settings page, "Allow Cross-Website Tracking" is the sixth item

When using the Dynamics 365 mobile app, you meet the following message: Contact your administrator for access to your organizations mobile apps.

To bank check for recently-added apps, select Refresh. If you can't observe your app, modify your search criteria and attempt once again.**

For more data run across, Troubleshoot "We tin't find any apps for your function" error message.

Fault bulletin: Your device configuration is preventing sign-in

If y'all receive this message it means that your It administrator is using Microsoft Intune and requires you to sign-in securely using an authenticator app, but your device configuration is blocking the Dynamics 365 mobile app from launching the authenticator app installed on your device. Microsoft authenticator apps are Authenticator and Company Portal. Your visitor may as well utilise a tertiary-party authenticator app. If you are unsure, ask your It administrator which authenticator app you should be using and and then follow the instructions below.

On iOS and sometimes on Android devices, manually opening (or restarting) your authenticator app on your device before you try to sign-in again from the Dynamics 365 mobile app is enough to fix the issue.

If you are using an Android device and the suggestion in a higher place did not piece of work, the steps to resolve the issue are device manufacturer-specific and depend which authenticator app y'all have installed.

For Huawei and Award device, practise the following:

  1. Go to Settings > Battery > App launch.

    Notation

    The App launch menu can have different names depending on the model and the operating version of your mobile device. If you don't encounter the App launch menu choice, and then look for one of the following menu options:

    • Close apps after screen lock
    • Applications
    • Groundwork applications

  2. Nether Manage automatically for the authenticator app set the toggle switch to OFF.

  3. On the Manage manually screen ensure that Secondary launch / Can be launched by other apps is enabled. This will allow the Dynamics 365 mobile app to launch the app.

For Vivo device, practise the following:

  1. Go to Settings > More Settings > Applications > Autostart.
  2. Set the toggle switch to ON for the authenticator app.

For other device manufacturers, please electronic mail Dynamics 365 Mobile Support at dynmobisup@microsoft.com and include your device make and model, session ID (learn how to discover the session ID and logs and quote the fault message higher up.

The listing of apps is empty

Make certain the user has a default security role assigned to them such equally Basic. This is in addition to whatsoever custom security role assigned to the user. For more than data, run across Become started with Dynamics 365 for phones and Dynamics 365 for tablets.

Error bulletin: This tape is unavailable

If this bulletin appears when a user starts the mobile app, and then selects the Home button, or Dashboards from the card, the user probable doesn't have access to the expected dashboards.

Power Automate Flow card opens a blank login to Menstruation screen on iOS fourteen

If you get a blank Login to Flow screen when using the Power Automate Menstruation menu in Power Apps mobile, and so become to iOS Settings > Power Apps and enable Permit Cross-Website Tracking. When yous're washed, open the app over again.

Flows created in a solution is not supported

The Menstruation action menu in Dynamics 365 for phones and tablets app doesn't back up flows created in a solution.

Admin instructions to resolve the upshot

If you're an admin, you tin avoid users getting this error past making sure all mobile users have access to the sales dashboard:

  1. In the web app, become to Settings > Customizations > Customize the Arrangement.

  2. Select Dashboards.

  3. Select Sales Dashboard.

  4. Select Enable Security Roles.

  5. Select Display to everyone and then select OK. If y'all adopt to display only to select security roles, be certain to select your user'southward security office.

  6. Select Publish.

  7. Have your user close and open the mobile app so your dashboard changes will download.

End-user instructions to resolve the issue

You tin choose a different dashboard and set it as your home page:

  1. From the mobile app, select the menu and so select Dashboards.

  2. On the command bar, select Select Dashboard and so select the dashboard you would like to use as your dwelling page.

  3. On the control bar, select Set every bit Home.

Or, you can create a personal dashboard through the web app and enable it for mobile:

  1. In the web app, go to Sales > Dashboards.

  2. Select New.

  3. Select Properties.

  4. Enter a name for your dashboard and select Enable for mobile.

  5. Add the components you want on your dashboard and select Relieve.

  6. In the mobile app, follow the previous process to select your new dashboard and fix it as your home page.

Error bulletin: Your server is non available or does non support this awarding

Cause 1: The Microsoft Dataverse or Dynamics 365 Customer Appointment (on-bounds) server is down. Verify that the server is on and continued to your network.

Crusade 2: Your Microsoft Dataverse or Dynamics 365 Customer Date (on-premises) app version is not supported. For supported version information, see What'due south supported.

Cause 3: This mistake tin can besides occur if you enter an invalid URL. Brand sure the same URL y'all have provided works to admission Dynamics 365 apps in your browser on your device

Fault message: Y'all haven't been authorized to utilise this app. Check with your system administrator to update your settings

Crusade i: Verify that your security role includes the Utilize Dynamics 365 for tablets privilege. See "Required privileges" in Get started with Dynamics 365 for phones and Dynamics 365 for tablets.

Cause 2: This fault can occur if you have a Microsoft Dataverse or Dynamics 365 Customer Appointment (on-premises) organisation and your user has not been assigned a license for the organisation. If y'all add a Microsoft Dataverse or Dynamics 365 Customer Engagement (on-premises) subscription to an existing Microsoft 365 tenant, your user may not have a license assigned.

If the user has the Global Administrator or Service Administrator role and y'all're able to sign in to on the web app to perform sure authoritative deportment, but you can't perform end user tasks, such as creating records (for example, accounts, contacts, and leads) or configuring Dynamics 365 for mobile. When you sign in to the spider web app, you may detect that non all areas announced inside the navigation (for example, Sales and Marketing are missing):

Admission the Active users section in the admin eye and verify you have a Dynamics 365 Customer Appointment Plan license assigned to your user record.

License.

Error message: Lamentable, something went wrong while initializing the app. Delight endeavour again, or restart the app

Cause 1: Permissions might not be set properly. Come across "Required privileges" in Become started with Dynamics 365 for phones and Dynamics 365 for tablets).

Crusade 2: See the following KB article:

An fault occurs in the Dynamics 365 for Customer Engagement app for users in child concern units. For more information, encounter Sorry, something went wrong while initializing the app.

Sample Trace Message for Cause 2:

Fault Message:Organization.NullReferenceException: Object reference not set to an instance of an object.
Microsoft.Crm.Application.WebServices.ApplicationMetadataService.<>c__DisplayClass30.<UserRolesChanged>b__2d(Entity role)
at System.Linq.Enumerable.Any[TSource](IEnumerablei source, Funcii predicate)
at Microsoft.Crm.Application.WebServices.ApplicationMetadataService.UserRolesChanged(Guid[] clientUserRoles, DateTime syncTime, ExecutionContext context)
at Microsoft.Crm.Application.WebServices.ApplicationMetadataService.RetrieveUserContext(UserContextRetrieveRequest userContextRetrieveRequest)

Cause: This error will occur if 1 of the supported languages is not enabled in Microsoft Dataverse or Dynamics 365 Customer Date (on-bounds). For more data on the supported languages, run into Supported languages for Dynamics 365 for phones and tablets.

Error message: The process assigned to this record is unavailable or has been deleted

If you receive this message for a tape which has a non-deleted process assigned to it, you lot should manually synchronize Dynamics 365 mobile app information with Microsoft Dataverse or Dynamics 365 Customer Appointment (on-premises) app data. Close the mobile app, reopen it, and then cull to download the latest customizations. This procedure forces the mobile app to check for updated customizations. Recently viewed data while you were connected is buried and synched. Record data like Accounts or Contacts are not synched.

Event 10001 messages appear in the Outcome Log when you lot run Dynamics 365 for mobile.

The following upshot may be recorded multiple times to the Consequence Log, when Show Analytic and Debug Logs is enabled, on the device where Dynamics 365 for mobile is running. Notice that, by default, Show Analytic and Debug Logs is disabled in Event Viewer and these messages won't be recorded. More data: Enable Analytic and Debug Logs

  • Event Id: 10001

  • Message: SEC7131 : Security of a sandboxed iframe is potentially compromised by assuasive script and same origin access.

    Verify the source of the messages. If the source is Microsoft Dataverse or Dynamics 365 Customer Engagement (on-premises), these events don't pose a security threat and tin be ignored.

By design: "—d" added to URL

To better the reliability of DNS resolutions to Microsoft Dataverse or Dynamics 365 Customer Engagement (on-premises) organizations, Dynamics 365 for mobile modifies the organisation URL used when signing in. When a user signs in, the Dynamics 365 mobile app adds "—d" (two dashes + d) to the URL. For case, if the arrangement URL is https://contoso.crm.dynamics.com, Dynamics 365 for tablets will change the URL to https://contoso--d.crm.dynamics.com.

If a user needs to retry signing in, they'll see "—d" in the spider web address. They can sign in with the modified URL or reset information technology to the URL normally used.

Redirected URLs do non work when you configure the Dynamics 365 mobile app

URLs that redirect, such equally IIS host headers or link-shortening websites such equally tinyurl or bitly, exercise not work when you apply the URL in the Dynamics 365 apps web address field with Dynamics 365 mobile during configuration.

For example, an https://world wide web.contosocrm.com host header for a Dynamics 365 apps online website URL that is actually https://crm.contososerver001.com, volition not piece of work and will display an mistake message. To work around this behavior, you must enter the actual web accost for the Microsoft Dataverse or Dynamics 365 Customer Appointment (on-bounds) organization. When this result occurs and you have enabled logging, the information logged is similar to the following. Discover that the URLs in lines ii and 3 are different. That difference indicates a redirected URL.

  1. User entered URL: https://URL_entered

  2. Constructed server URL: https://URL_after_CRMforTablets_processing

  3. HTTP Response location: https://URL_that_the_response_came_from

Information cached for offline viewing remains subsequently the entity is no longer enabled for Dynamics 365 for mobile

In Dynamics 365 for mobile, record data is buried equally the user visits the record so the user can access the information when going offline.

This cached data persists afterward the entity is no longer enabled for Dynamics 365 for mobile (Settings > Customizations > Customize the System > [select an entity] > under Outlook & Mobile, deselect Dynamics 365 for tablets).

To remove the cached data, the user must sign out of mobile app, or the app must be reconfigured or uninstalled.

Customization changes practice not appear in the mobile app

Cause one: The customizations (metadata) from Microsoft Dataverse or Dynamics 365 Customer Engagement (on-premises) organization are cached on your device. The app checks for updated metadata after 24 hours or any time you reopen the app. For customization changes to become available immediately, you lot must completely close and then reopen the app. If new metadata is found, yous will be prompted to download it. For more information on how to completely close an app, refer to the help for your operating organisation or reference one of the articles provided:

  • Windows 10: How do I shut an app?

  • iPad: Force an app to close

  • Android: How to forcefulness close Android apps

Cause two: You may exist seeing a different form than the ane you customized. If you have multiple forms for an entity, you will see the first form in the form order that you lot have access to. This is unlike than the web application where you lot see the concluding form you lot used and have the ability to alter between forms.

Deep links tin can but exist invoked in the context of the currently opened app. While the mobile app doesn't need to be running at the time the deep link is invoked, you must take been in an app in the same arrangement when yous exited the mobile app. To work effectually this result, make sure that you have an app that is in the same organization open on your device when y'all invoke a link.

The Dynamics 365 mobile app does not support universal links on iOS and Android app links on Android.

Issue still not resolved?

If the information provided previously doesn't resolve your issue, either Mail your issue in the Power App Customs or Contact Technical Support.

The following are some suggested details to provide:

  • What are the specific symptoms y'all encounter? For example, if you lot encounter an fault, what is the exact mistake message?

  • Does the issue only occur for users with certain Dynamics 365 for Customer Engagement security roles?

  • Does the issue only occur on certain devices merely works correctly for the same user on some other device?

  • If you attempt to connect to a unlike Dynamics 365 for Customer Date organization that does not include your customizations, does the same issue occur? If the issue only occurs with your customizations, provide a copy of the customizations if possible.

  • Does the issue withal occur after uninstalling the app and reinstalling it?

  • What type of device are you lot using, such as iPad 4th Generation, Microsoft Surface. What is the version of the operating organisation, such as iOS x.0 or Windows ten.

See also

Ready upwards Dynamics 365 for phones and tablets